Returns & Exchanges

We most definitely want you to love your Alma Caso products and if for any reason you are not happy with your items, you may return them within 30 days of purchase. We offer free shipping and free exchanges, but we do charge shipping for returns. Our flat rate is $18 and is deducted from your refund. Keep in mind that we will only accept returns for unworn items in new condition.

When trying on shoes, walk around a carpeted surface to ensure the sole of the shoes remain undamaged. Unfortunately, if we receive a return for shoes that look slightly worn, we will not be able to resell them and will not be able to process your return. We would contact you and send you back your items free of charge.

If you would like to start the return or exchange process, please email us at with your order number. A prepaid UPS label will be automatically generated along with instructions on how to send back your item. If you are looking to exchange an item for another size or color of the same dollar amount, please indicate that on the form provided.